IT Support Boot Camp (with 2 CompTIA Exams)

IT Support Boot Camp (with 2 CompTIA Exams)

From: £91.50 Inc. VAT per month for 6 months

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Description

If you’re looking to rapidly launch your IT support career, this might be for you. This is a very intensive training course, which is why it’s called a boot camp course. Learners have six months to complete it and take the exams. If you believe you cannot dedicate enough time to the course over six months, we recommend you take a look at our 12 month option. Click here for more details.
 
This course is also ideal for current IT Support workers wishing to brush up on their support and technical skills.
 

The Average IT Support Specialist Profile:

This course is primarily aimed at absolute beginners to IT who want to start a career in IT Support or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. To understand what IT Technicians do and perform it at a technical level, you must first possess an understanding of basic IT literacy as well as certain technologies, which you will be taught through this course. Through this course, you will gain two globally recognised certifications from CompTIA: the CompTIA Network+, and CompTIA Cloud Essentials. You will also possess a set of technical skills you can use to get work in a variety of other IT job roles. These are discussed further down the page.
 

Who are CompTIA? Watch this video to find out.

 
From the beginning, we teach you about basic IT literacy, basic software features and functions, basic networking, operating systems, and basic IT security. From there, the course steps up a notch focusing on these areas in more depth and exploring new areas such as cloud computing, networking, and Office 365 Administration. As you progress through the various stages, your support skills will gradually develop.
 

                     

Upon completion of this course and gaining experience in an IT support role, you’ll receive two CompTIA acclaim badges that you can add to your CV or social media profile for prospective employers to see. You’ll also receive two official CompTIA certifications validating your IT skills. Scroll further down the page to see an example of one of the CompTIA certifications you will get.

 

Watch this video to understand how ‘Acclaim’ badges can help you stand out from the crowd.

 
You will not only exit this course with a two globally respected  certifications, but a deeper knowledge of IT technical concepts, practices and tools to better equip you to manage and respond to IT support issues. You will possess a set of skills you can apply to a vast range of IT job roles, including IT support, helpdesk, networking, systems administration, and data center management.
 

An example of a CompTIA Network+ certification you can gain through this course.

 
The course is made up of a series of certification courses. Of the six courses in total, two have final certification exams at the end and each lead to a certification. The very first course you will do is the CompTIA IT Fundamentals. This will provide you with a soft introduction to basic IT terminology, concepts and technology. This does not include a certification exam at the end.
 

Watch this video to learn more about CompTIA certifications.

 
What’s included in this boot camp course?
 
This course contains six certification courses in total, inclusive of two official CompTIA exams, and two Microsoft Office 365 courses (with no exam). Office 365 is widely used across the private and public sector, which is the reason it’s included in this course. You will learn how to provide support to people using this powerful application, plus learn how to install and manage it.
 
This entire course MUST be completed in the order listed below. Failure to do this could result in you not being able to understand the content of the next course in this series. Click on a title to see a full breakdown of what you’ll be learning in each course.
 
As part of this bundle, you will also get access to a MeasureUP practice test for each certification course. Scroll down to read more about the MeasureUP practice tests and how they will help you pass your exams the first time.
 
Courses included:



Module 1: Software
1.1 Course And Instructor Introduction
1.2 Software Operating Systems – Part 1
1.3 Software Operating Systems – Part 2
1.4 Software Operating Systems – Part 3
1.5 Software Operating Systems – Part 4
1.6 Software Operating Systems – Part 5
1.7 Common FileTypes – Part 1
1.8 Common FileTypes – Part 2
1.9 Software Management Best Practices – Part 1
1.10 Software Management Best Practices – Part 2
1.11 Alternative Software Technologies
1.12 Basic Software Features And Functions

Module 2: Hardware and IT
2.1 Basic Wired And Wireless Peripherals – Part 1
2.2 Basic Wired And Wireless Peripherals – Part 2
2.3 Basic Wired And Wireless Peripherals – Part 3
2.4 Common Computer Connector Types – Part 1
2.5 Common Computer Connector Types – Part 2
2.6 Internal Computer Components – Part 1
2.7 Internal Computer Components – Part 2

Module 3: Security
3.1 Basic Security Threats – Part 1
3.2 Basic Security Threats – Part 2
3.3 Basic Security Threats – Part 3
3.4 Security Best Practices – Part 1
3.5 Security Best Practices – Part 2
3.6 Web-Browsing Best Practices
3.7 Web-Browsing Best Practices Demo – Part 1
3.8 Web-Browsing Best Practices Demo – Part 2
3.9 Web-Browsing Best Practices Demo – Part 3

Module 4: Networking
4.1 Setup And Configure Basic SOHO Router
4.2 Wireless Router Demo
4.3 Compare And Contrast Cellular Wireless And Wire Data Connections
4.5 Compare And Contrast Different Methods OfSharingAndStorage – Part 1
4.6 Compare And Contrast Different Methods OfSharingAndStorage – Part 2
4.7 Compare And Contrast Different Methods OfSharingAndStorage – Part 3

Module 5: Basic IT Literacy
5.1 Setting Up A Basic Workstation – Part 1
5.2 Setting Up A Basic Workstation – Part 2
5.3 Setting Up A Basic Workstation Demo – Part 1
5.4 Setting Up A Basic Workstation Demo – Part 2
5.5 Setting Up A Basic Workstation Demo – Part 3
5.6 Basic Methods Of Navigating An Operating System – Part 1
5.7 Basic Methods Of Navigating An Operating System – Part 2
5.8 Basic Methods Of Navigating An Operating System Demo – Part 1
5.9 Basic Methods Of Navigating An Operating System Demo – Part 2
5.10 Basic Support Concepts
5.11 Basic Backup Concepts
5.12 Environmental And Safety Concepts – Part 1
5.13 Environmental And Safety Concepts – Part 2

Module 6: Course Review
6.1 Software Domain Review
6.2 Hardware Domain Review
6.3 Security Domain Review
6.4 Networking Domain Review
6.5 Basic IT Literacy Review
6.6 Course Review Question
6.7 Test Taking Tips
6.8 Course Outro




CompTIA A+ 220-901

Module 1 Introduction To Personal Computers And IT Certification
1.1 Personal Computer ConceptsPart 1
1.2 Personal Computer Concepts Part 2
1.3 Becoming An IT Professional
1.4 Certification Basics
1.5 Review

Module 2 Internal Hardware Components
2.1 Motherboards Part 1
2.2 Motherboards Part 2
2.3 BIOS Part 1
2.4 BIOSPart 2
2.5 BIOSPart 3
2.6 Power Supplies Part 1
2.7 Power SuppliesPart 2
2.8 Central Processing Unit Part 1
2.9 Central Processing UnitPart 2
2.10 Central Processing Unit Part 3
2.11 MemoryPart 1
2.12 MemoryPart 2
2.13 Review

Module 3 Storage Fundamentals
3.1 Storage Overview
3.2 Magnetic Drives
3.3 Solid State And Flash Drives
3.4 Optical Drives
3.5 RAID Technologies
3.6 Tape Drives
3.7 Installing Hard Drives
3.8 Review

Module 4 Expanding Hardware Capabilities
4.1 Expansion Components OvereviewPart 1
4.2 Expansion Components OvereviewPart 2
4.3 Expansion TechnologiesPart 1
4.4 Expansion TechnologiesPart 2
4.5 Video CardsPart 1
4.6 Video CardsPart 2
4.7 Sound Cards
4.8 Networking Interface Cards
4.9 Alternative Expansion Devices
4.10 Review

Module 5 Working With Peripheral Devices
5.1 Peripheral Devices Overview
5.2 Input Devices Part 1
5.3 Input DevicesPart 2
5.4 Input Devices Part 3
5.5 Output Devices Video MonitorsPart 1
5.6 Output DevicesVideo MonitorsPart 2
5.7 Output Devices Video Monitors Part 3
5.8 Output DevicesPrinters And ScannersPart1
5.9 Output Devices Printers And Scanners Part2
5.10 Output DevicesPrinters And ScannersPart 3
5.11 Output Devices Printers And ScannersPart 4
5.12 Input And Output Devices
5.13 Review

Module 6 Mobiles Devices
6.1 Mobile Devices Overview
6.2 Laptop Computer Components Part 1
6.3 Laptop Computer ComponentsPart 2
6.4 Laptop Computer Expansion Capabilities
6.5 Replacing Portable Computer ComponentsPart 1
6.6 Replacing Portable Computer ComponentsPart 2
6.7 Additional Mobile Devices Part 1
6.8 Additional Mobile DevicesPart 2
6.9 Mobile Device Ports And Connectors
6.10 Review

Module 7 Computer Networking
7.1 Networking FundamentalsPart 1
7.2 Networking Fundamentals Part 2
7.3 Network DevicesPart 1
7.4 Network Devices Part 2
7.5 Cable And Connectors Part 1
7.6 Cable And ConnectorsPart 2
7.8 TCP/IP FundamentalsPart 1
7.9 TCP/IP FundamentalsPart2
7.10 TCP/IP FundamentalsPart3
7.11 TCP/IP Fundamentals Part 4
7.12 TCP/IP FundamentalsPart 5
7.13 Internet Connectivity
7.14 Wireless Networks Part 1
7.15 Wireless NetworksPart 2

Module 8 Hardware And Network Troubleshooting
Troubleshooting Models Part 1
Troubleshooting ModelsPart 2
Troubleshooting Physical IssuesPart 1
Troubleshooting Physical Issues Part 2
Troubleshooting Physical IssuesPart 3
Troubleshooting Networking Issues Part 1
Troubleshooting Networking IssuesPart 2
Troubleshooting Mobile Devices
Troubleshooting Printers

CompTIA A+ 220-902

Module 1: Introduction To Operating Systems
1.1 Introduction
1.2 Operating Systems Overview Part 1
1.3 Operating Systems Overview Part 2
1.4 Operating Systems Functions Part 1
1.5 Operating Systems Functions Part 2
1.6 Windows OS Versions Part 1
1.7 Windows OS Versions Part 2
1.8 Windows OS Versions Part 3
1.9 Basic Navigation And Management Part 1
1.10 Basic Navigation And Management Part 2

Module 2: Installing Windows Operating Systems
2.1 PreInstalling Task
2.2 Performing Clean Installs Part 1
2.3 Performing Clean Installs Part 2
2.4 Performing Upgrades
2.5 Migrating User Data

Module 3: Configuration And Management In Windows
3.1 Using Control Panel And PC Settings Part 1
3.2 Using Control Panel And PC Settings Part 2
3.3 Using Control Panel And PC Settings Part 3
3.4 Using Graphical Administrative Tools Part 1
3.5 Using Graphical Administrative Tools Part 2
3.6 Using Graphical Administrative Tools Part 3
3.7 Using Graphical Administrative Tools Part 4
3.8 Using Command Line Administrative Tools
3.9 Configuring Networking Part 1
3.10 Configuring Networking Part 2
3.11 Configuring Networking Part 3
3.12 Operating System Security Part 1
3.13 Operating System Security Part 2
3.14 Operating System Security Part 3
3.15 Windows Preventative Maintenance

Module 4: Utilizing Alternative Operating Systems
4.1 Mac And Linux Overview
4.2 OS Features And Tools
4.3 Best Practices Using Alternative Operating Systems
4.4 Basic Command Line Administration In Linux
4.5 Network Operating Systems Part 1
4.6 Network Operating Systems Part 2

Module 5: Virtualization And Cloud Computing
5.1 Understanding Virtualization
5.2 Basic Cloud Concepts

Module 6: Managing Mobile Devices
6.1 Mobile Devices Overview
6.2 Mobile Operating Systems
6.3 Network Connectivity And Email
6.4 Mobile Device Synchronization

Module 7: Understanding System Security
7.1 Understanding Threats To Security Part 1
7.2 Understanding Threats To Security Part 2
7.3 Understanding Threats To Security Part 3
7.4 Understanding Common Prevention Methods Part 1
7.5 Understanding Common Prevention Methods Part 2
7.6 Understanding Common Prevention Methods Part 3

Module 8: Troubleshooting And Operational Procedures
8.1 Troubleshooting Theory
8.2 Communication And Professionalism Part 1
8.3 Communication And Professionalism Part 2
8.4 Operational And Safety Procedures
8.5 Security And Privacy Guidelines For Troubleshooting
8.6 Troubleshooting Operating Systems Part 1
8.7 Troubleshooting Operating Systems Part 2
8.8 Troubleshooting Mobile Devices Part 1
8.9 Troubleshooting Mobile Devices Part 2
8.10 Troubleshooting Common Security Issues Part 1
8.11 Troubleshooting Common Security Issues Part 2
8.12 Conclusion




Module 1: Networking Concepts
1.1 Basic Networking
• Intro to networking
• Networking architectures
• Activity: Basic Networking
1.2 OSI Model
• Layer 7 – Application
• Layer 6 – Presentation
• Layer 5 – Session
• Layer 4 – Transport
• Layer 3 – Network
• Layer 2 – Data Link
• Layer 1 – Physical
• Activity: Exploring the OSI Model
1.3 Protocols and Ports
• Protocols and ports overview
• Activity: Examining Protocols and Ports
• Connection-oriented vs. connectionless
• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• Activity: Comparing TCP and UDP
• Internet Protocol (IP)
• Internet Control Messaging Protocol (ICMP)
• Internet Group Messaging Protocol (IGMP)
• Activity: Examining the Lower Layer Protocols
• Layer 7 Remote Control Protocols
• Layer 7 File Transfer Protocols
• Layer 7 Messaging Protocols
• Activity: Examining Messaging Protocols
• Layer 7 Web Traffic Protocols
• Layer 7 Streaming Media Protocols
• Layer 7 Infrastructure Management Protocols
1.4 Switching
• Properties of Network Traffic
• Contention Management
• Activity: Creating Collision and Broadcast Domains
• Interface Properties and Segmentation
• Activity: Creating a Basic Network Segment
• Switching prt 2
• Activity: Switching
• Switching Loop Management
• Activity: Managing Switching Loops
• VLANs
• Activity: Creating VLANs
1.5 Routing
• ARP
• Activity: Examining ARP
• IP Addressing Basics
• Activity: Configuring IP
• Routers
• Activity: Setting Up a Router
• Routing Basics
• Activity Adding Static Routes
• VLAN Routing
• Activity: Routing Between VLANs
• NAT/PAT
• Activity: Configuring NAT/PAT
• Routing Protocols
• Activity Configuring a Routing Protocol
• Firewalls
• Activity: Configuring Firewalls
1.6 Advanced Switching and Routing Concepts
• IPv6 Concepts
• Activity: Exploring IPv6
• Performance Concepts
• Distributed Switching
• Software-defined Networking
1.7 IP Addressing
• Public vs. Private
• Loopback and Reserved
• Subnet Mask
• Default Gateway
• Virtual IP
• Subnetting
• Activity: Learning to Subnet
• Address Assignments
1.8 Network Types and Topologies
• Wired Topologies
• Wireless Topologies
• Network Types
• Technologies that Facilitate the Internet Of Things (IoT)
1.9 Wireless Technologies
• Radio Basics
• 802.11 Standards
• Wi-Fi Frequencies
• Wi-Fi Antenna Concepts
• Bluetooth
• Cellular
• Site Surveys
• Activity: Using an RF Spectrum Analyzer
1.10 Cloud Concepts
• Types of Services
• Cloud Delivery Models
• Security Implications/Considerations
• Activity: Exploring Cloud Services
1.11 Network Services
• DNS Service
• Activity: Setting up DNS
• DHCP Service
• Activity: Setting Up DHCP
• NTP
• IPAM
Module 2 – Infrastructure
2.1 Cabling Solutions
• Media Types
• Activity: Testing a Fiber Optic Cable
• Plenum vs.PVC
• Connector Types
• Activity: Crimping on an RJ-45 Connector
• Transceivers
• Termination Points
• Activity: Terminating Cable to a 110 Block
• Copper Cable Standards
• Copper Termination Standards
• Activity: Creating a Crossover Cable
• Ethernet Deployment Standards
2.2 Network Device Placement and Installation
• Network Interface
• Repeater
• Hub
• Bridge
• Switch
• Router
• Modem
• Wireless Access Point
• Activity Setting up a WAP
• Firewall
• Media Converter
• Wireless Range Extender
• VoIP Endpoint
2.3 Advanced Network Devices
• Multilayer Switch
• Wireless Controller
• Load Balancer
• IDS/IPS
• Proxy Server
• Activity Configuring Proxy Settings
• VPN Concentrator
• AAA/RADIUS Server
• UTM Appliance
• NGFW/Layer 7 Firewall
• VoIP PBX
• VoIP Gateway
• Content Filter
2.4 Virtualization and Network Storage Technologies
• Virtual Networking Components
• Network Storage Types
• Connection Types
• Jumbo Frames
2.5 WAN Technologies
• Service Types
• Transmission Mediums
• Characteristics of Service
• Activity Configuring WAN Links
• Termination
Module 3 – Network Operations
3.1 Documentation

• Diagram Symbols
• Standard Operating Procedures/Work Instructions
• Logical vs. Physical Diagrams
• Rack Diagrams
• Change Management Documentation
• Wiring and Port Locations
• IDF/MDF Documentation
• Labeling
• Network Configuration and Performance Baselines
• Inventory Management
• Activity Using Documentation
3.2 Business Continuity and Disaster Recovery
• Availability Concepts
• Recovery
• Activity Backing Up Your Data
• MTTR
• MTBF
• SLA Requirements
3.3 Scanning, Monitoring, and Patching
• Processes
• Event Management
• SNMP Monitors
• Metrics
• Activity: Testing the Network
3.4 Remote Access Methods
• VPN
• RDP
• SSH
• VNC
• Telnet
• HTTPS/Management URL
• Remote File Access
• Out-of-Band Management
• Activity: Making Remote Connections
3.5 Policies and Best Practices
• Privileged User Agreement
• Password Policy
• On-boarding/Off-boarding Procedures
• Licensing Restrictions
• International Export Controls
• Data Loss Prevention
• Remote Access Policies
• Incident Response Policies
• BYOD
• AUP
• NDA
• System Life Cycle
• Safety Procedures And Policies
• Activity: Creating Policies and Procedures
Module 4 – Network Security
4.1 Physical Security Devices
• Detection
• Prevention
4.2 Authentication and Access Control
• Authorization, Authentication, and Accounting
• Multifactor Authentication
• Access Control
• Activity: Examining Access Control Mechanisms
4.3 Basic Wireless Network Security
• WPA
• WPA2
• TKIP-RC4
• CCMP-AES
• Authentication and Authorization
• Geofencing
• Activity: Demonstrating the Need for Wireless Security
4.4 Common Network Attacks
• DoS
• Social Engineering
• Insider Threat
• Logic Bomb
• Rogue Access Point
• Evil Twin
• War-driving
• Phishing
• Ransomware
• DNS Poisoning
• ARP Poisoning
• Spoofing
• Deauthentication
• Brute Force
• VLAN Hopping
• Man-in-the-Middle
• Exploits vs. Vulnerabilities
• Activity Conducting a Phishing Attack
4.5 Network Device Hardening
• Changing Default Credentials
• Avoiding Common Passwords
• File Hashing
• Generating New Keys
• Activity Supporting Secure Authentication and Encryption
• Upgrading Firmware
• Patching and Updates
• Disabling Unnecessary Services
• Using Secure Protocols
• Disabling Unused Ports
4.6 Common Mitigation Techniques
• Signature Management
• Device Hardening
• Change Native VLAN
• Switchport Protection
• Network Segmentation
• Privileged User Account
• File Integrity Monitoring
• Role Separation
• Restricting Access Via ACLs
• Honeypot/Honeynet
• Penetration Testing
• Activity: Implementing a Honeypot
Module – Network Troubleshooting and Tools
5.1 Network Troubleshooting Methodology
• Identify the Problem
• Establish a Theory of Probable Cause
• Test the Theory to Determine the Cause
• Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
• Implement the Solution or Escalate as Necessary
• Verify Full System Functionality and , if Applicable, Implement Preventive Measures
• Document Findings, Actions, and Outcomes
5.2 Using the Appropriate Tool
• Hardware Tools – Basic Hand Held
• Hardware Tools – Analyzers
• Activity: Troubleshooting with Hardware Tools
• Software Tools – Testers and Analyzers
• Activity: Troubleshooting with Software Tools
• Software Tools – Command Line
• Activity: Using Command Line Tools
5.3 Troubleshoot Wired Connectivity and Performance
• Signal Issues:
o Attenuation
o Latency
o Jitter
o Crosstalk
o EMI
• Activity Troubleshooting Signal Problems
• Physical Issues:
o Open/short
o Incorrect pin-out
o Incorrect Cable Type
o Bad Port
o Damaged cable
o Bent pins
• Transceiver Issues:
o Transceiver mismatch
o TX/RX reverse
o Duplex/speed mismatch
• Activity: Troubleshooting Transceiver Problems
• Traffic Flow Issues:
o Bottleneck
o VLAN mismatch
o Network connection LED status indicators
5.4 Troubleshoot Wireless Connectivity and Performance
• Signal Loss:
o Attenuation
o Reflection
o Refraction
o Absorption
• Latency & Jitter
• Antenna Issues:
o Incorrect antenna type
o Incorrect antenna placement
• Incorrect WAP type
• WAP Issues:
o Interference
o Channel overlap
o Overcapacity
o Distance limitations
o Frequency mismatch
o Power levels
o Signal-to-noise ratio
• WAP Misconfiguration:
o Wrong SSID
o Wrong passphrase
o Security type mismatch
• Activity Troubleshooting WAP Issues
5.5 Troubleshoot Common Network Service Issues
• Common Network Issues:
o Physical Connectivity
o Incorrect IP Address
o Incorrect Gateway
o Incorrect Netmask
o Names Not Resolving
o Untrusted SSL Certificate
• DHCP Issues:
o Duplicate IP Addresses
o Expired IP Address
o Rogue DHCP
o Exhausted DHCP Scope
• Firewall/ACL Issues:
o Blocked TCP/UDP Ports
o Incorrect Host-based Firewall Settings
o Incorrect ACL Settings
• Advanced Network Issues:
o DNS Server Issues
o Duplicate MAC Addresses
o Incorrect Time
• Unresponsive Service
• Hardware Failure
• Activity Case Study: Troubleshooting an Unusual Network Issue




Module 1: Characteristics of Cloud Services from a Business Perspective
1.1 Understand common terms and definitions of cloud computing and provide examples.
1.2 Describe the relationship between cloud computing and virtualization.
1.3 Name early examples of cloud computing.
1.4 Understand several common definitions of cloud computing and their commonalities/differences.
1.5 Recognize what types organizations might benefit from cloud computing.
1.6 Recognize what types organizations might not benefit from cloud computing.
1.7 Distinguish between the different types of clouds, including XaaS, IaaS, PaaS, and give examples of them.

Module 2: Cloud Computing and Business Value
2.1 Recognize the similarities and differences between cloud computing and outsourcing.
2.2 Understand the following characteristics of clouds and cloud services from a business perspective.
2.3 Demonstrate how the characteristics of cloud computing enhance business value.

Module 3: Technical Perspectives/Cloud Types
3.1 Understand the difference between private and public types of clouds from a technical perspective and provide examples.
3.2 Understand at a high level the following important techniques and methods for cloud computing deployment.
3.3 Explain technical challenges and risks for cloud computing and methods to mitigate them for.
3.4 Describe the impact of cloud computing on application architecture and the application-development process.

Module 4: Steps to Successful Adoption of Cloud
4.1 Explain typical steps that lead to a successful adoption of cloud computing services.
4.2 Understand the roles and capabilities of cloud computing vendors and dependencies on the vendors.
4.3 Understand the following organizational capabilities that are relevant for realizing cloud benefits.
4.4 Describe multiple approaches for migrating applications.

Module 5: Impact and Changes of Cloud Computing on IT Service Management
5.1 Understand the impact and changes cloud computing on IT service management in a typical organization.
5.2 Use a structured approach based on ITIL to explore the potential impact of cloud computing in your organization.

Module 6: Risks and Consequences of Cloud Computing
6.1 Explain and identify the issues associated with integrating cloud computing into an organization’s existing compliance risk and regulatory framework.
6.2 Explain the implications for direct cost and cost allocations.
6.3 Understand how to maintain strategic flexibility.




Module 1 – Provision Office 365
• Section 1-1 – Overview of Office 365
• Section 1-2 – Provision tenants
• Looking around Office 365 – Admin Center
• Finalize Office 365 Setup
• Manage Tenant Subscriptions
• Manage the Licensing Model
• Section 1-3 – Add and Configure Custom Domains
• Specify Domain Purpose
• Move Ownership of DNS to Office 365
• Section 1-4 – Plan a Pilot
• Run the Office 365 Health-Readiness and Check Tool
Module 2 – Plan and Implement Networking and Security in Office 365
• Section 2-1 – Creating DNS Records for Exchange – Lync and SharePoint
• Section 2-2 – Enable Client Connectivity to Office 365
• Testing for Connectivity
• Section 2-3 – Administer Rights Management
• Office Integration with Rights Management and How to Protect a Document
• Section 2-4 – Manage Administrator Roles in Office 365
• Create or Revoke Assignment of Administrative Roles or the Administrative Model
Module 3 – Manage Cloud Identities
• Section 3-1 – Configure Password Management
• Password Complexity
• Password Resets and Administration Center
• Section 3-2 – Manage User and Security Groups – Bulk Import
• Administration Center – Security Groups
• Soft Delete
• Multi-Factor Authentication
• Section 3-3 – Manage Cloud Identities with Windows PowerShell
• Configure Passwords To Never Expire
• Create An Account
• Bulk User Creation
• Bulk Update Of User Properties
• Assigning A License To One User
• Bulk Assignment Of Licenses
• Azure Active Directory cmdlets and Hard Delete Users
Module 4 – Implement And Manage Identities By Using DirSync
• Section 4-1 – Prepare On-Premises Active Directory for DirSync
• Enable DirSync
• Section 4-2 – Setting Up DirSync
• Soft Filtering and Password Synchronization
• Section 4-3 – Manage Active Directory Users And Groups With DirSync In Place
• Demo – Installing DirSync
Module 5 – Implement And Manage Federated Identities – Single Sign-On
• Section 5-1 – Plan Requirements For Active Directory Federation Services
• Getting Started with Active Directory Federation Services
• Namespaces and Certificates
• Plan AD FS Internal Topologies and Dependencies
• AD FS Proxy Servers
• Network Requirements
• Multi-Factor Authentication
• Section 5-2 – Install and Manage AD FS Servers
• Convert From Standard To Federated Domain and Certificate Lifecycle
• Demo – Install AD FS
• Section 5-3 – Install and Manage AD FS Proxy Servers
• Install Required Windows Roles and Features
• Demo – Install AD FS Proxy Servers
Module 6 – Monitor and Troubleshoot Office 365 Availability and Usage
• Section 6-1 – Monitor and Troubleshoot Office 365
• Demo – Reports
• Section 6-2 – Service Health Monitoring
• RSS Feed
• Office 365 Management Pack for System Center Operations Manager – SCOM
• Windows PowerShell cmdlets
• Section 6-3 – Isolate Service Interruption
• Create a Service Request
• Microsoft Connectivity Analyzer Tools
• Transport Reliability IP Probe – TRIPP
• Hybrid Free/Busy Troubleshooter
• Microsoft Online Services Diagnostics and Logging – MOSDAL
Course Ending



Section 1-1 – Manage User-Driven Client Deployments
• Enabling Office 365 Services – 70-347 – Course Introduction
• Windows Store Apps and Mobile Apps
• Activation and Licensing of Office 365 ProPlus
• Office for Mac
Section 1-2 – Manage IT Deployments of Office 365 ProPlus
• Manage Deployment
• Manage Streaming Updates
• Use The Office Deployment Tool
• Customize Deployment
Section 1-3 – Set Up Telemetry and Reporting
• Enable Telemetry Through Group Policy
• Group Policy Demonstration
• Set Up Telemetry Service
• Telemetry Reporting
• Deploy Agent
Section 1-4 – Plan For Office Clients
• Outlook Planning
• Lync Client Planning
• Office On Demand
• Office Web Apps
• Click-To-Run Versus MSI
Section 2-1 – Configure External User Sharing
• Enable Sharing Globally
• Enable Sharing Per Site Collection
• Share With External Users
• Remove External User Access
Section 2-2 – Create SharePoint Site Collection
• Set SharePoint Online Site Collection Administrator
• Set Resource Quota And Warning Level
• Configure Public Website
• Set Storage Quota For Site Collection
• Name And URL Of Site Collection
Section 2-3 – Plan A Collaboration Solution
• Yammer Versus Newsfeeds
• Coauthoring
• Project Online
• Access Files Across Multiple Client Devices
• Excel Services
• Visio Services
• App Store
• Need For Enterprise eDiscovery
Section 3-1 – Configure Additional Email Addresses For Users
• Change Default/Reply To Address
• Bulk Add/Remove For New Domain
• Manage Secondary Email Aliases
• SIP Addresses
Section 3-2 – Create And Manage External Contacts – Resources And Groups
• Create And Manage Resource Mailboxes
• Create Shared Mailboxes
• Create External Contacts
• Assign Additional Email Address To Contacts
• Create And Manage Distribution List And Members
• Delegate Permissions
Section 3-3 – Configure Personal Archive Policies
• Enable Personal Archive For Mailboxes
• Create Custom Retention Policy
• Create Retention Tags
• Apply Retention Policy To Mailboxes
• Review And Modify Default Retention Policy
Section 3-4 – Review Lync Online Now Skype For Business
• Skype For Business Dashboard
• Users Of Skype For Business
• Organization Settings
• Meeting Invitations
• Skype For Business Admin Tools
Section 4-1 – Manage Antimalware And Anti-Spam Policies
• Release Quarantine
• Configure SPAM Confidence Level
• Configure White And Black Listings
• Configure Notifications
Section 4-2 – Recommend a mailbox migration strategy
• Staged Strategy
• Cutover Strategy
• IMAP Migration Strategy
• Hybrid Strategy
Section 4-3 – Plan For Exchange Online
• Plan Client Requirements For Archive
• Enable Legal Hold
• Configure OWA Access
• Configure ActiveSync
• Course Close

Certification exams included:
 

  1. CompTIA Network+ N10-007
  2. CompTIA Cloud Essentials CLO-001

 
MeasureUP practice tests included:
 

  1. CompTIA A+ 220-901
  2. CompTIA A+ 220-902
  3. CompTIA Network+ N10-007
  4. Microsoft 70-346: Managing Office 365 Identities and Requirements
  5. Microsoft 70-347: Enabling Office 365 Services

 

 
Features of MeasureUP practice tests:
 

  • Questions are similar to exam questions, allowing you to test your knowledge of exam objectives
  • Detailed explanations for both correct and distractor answers reinforce the material
  • ‘Study Mode’ covers all objectives ensuring topics are covered
  • ‘Certification Mode’ (timed) prepares students for exam taking conditions
  • Instant, drill-down score reports tell you exactly the areas to focus on

 

Watch this video to learn more about MeasureUP practice tests.

 
Course access period: 6 months online access
 
Salary and job prospect information
 
We use two excellent third-party resources to allow you to check your earning potential and job prospects before starting this course.
 

The first is IT JobsWatch, which allows you to check what employers are paying people on average with specific certifications, such as the ones contained in this bundle. Click here and enter the name of the certification you would like to see salary information on. Remember to check the earning potential for all the certifications in the bundle, especially the more advanced ones as these will offer the highest salary.
 

The second is Payscale, which also does the above, but allows you to see what types of job titles are paying more based around the certification you enquire about. Click here and enter the name of the certification you would like to see salary and job title information on. Again, remember to check the earning potential for all the certifications in the bundle, especially the more advanced ones as these will provide information on higher level job roles. Although some higher level roles may require experience, the information will give you an idea of future earning potential and career prospects.
 
What career paths are available to me through this course?
 

  • IT Technician
  • Field Technician
  • IT Support Technician
  • IT Consultant
  • Systems Administrator
  • Network Engineer
  • Network Field Engineer
  • Network Deployment Engineer
  • Network Operations Engineer
  • Network Support Engineer
  • Network Operations Center Engineer
  • Network Consultant
  • Network Technician
  • Data Center Manager

 
How do I book my exams?
 
When you’re ready to sit your exams, email [email protected] with your request along with the title of the exam you wish to take. We will then send you an email with instructions on how to complete your exam booking. The exams for this course must be sat at your local test center, which we will locate for you. To be eligible to take your exams, you must have completed all six courses and scored 90% four times consecutively in certification mode on the MeasureUP practice test for all six courses. By accomplishing this, you will not only be ready to take your exams, but have a broad range of IT knowledge and skills you can apply to your career.
 
How does this boot camp course work?
 
This course is made up of three main resources as shown below. Each certification course has as its own set of resources, i.e. 1 x online course, 1 x MeasureUP practice exam (not including CompTIA Cloud Essentials CL0-001), 1 x official exam (only applicable to CompTIA Network+ and CompTIA Cloud Essentials). Each resource is designed to work in conjunction with each other to ensure the successful path to certification. You will complete one course and practice test, then repeat the process for the remaining courses. Once you have passed the exams, you will receive two certifications from CompTIA. Read below to learn more about the resources in this boot camp course.
 
  Video Learning
Tutors use diagrams and illustrations to teach the video based classes, as well as giving demonstrations of equipment. Lessons are pre-recorded allowing you to  fast-forward, rewind and pause at any time throughout the lessons. Videos can be viewed on different devices including a desktop computer, laptop, tablet, and smart phone.
 
 MeasureUP Practice Exams
After working your way through each course, you should be ready to start revising for your official exams. To do this, we provide you with MeasureUP practice tests. MeasureUP practice tests are authorised by CompTIA. These are the closest experience to the actual exam you’ll be taking.
 
 Official CompTIA Exams
Having confidently passed the practice tests, you will be ready to sit the official CompTIA exams – which we will book on your behalf. You will do these at your local testing center, which we will locate for you. There are testing centers all over the country.
 
How long will it take me to complete the boot camp course?
 

This course comprises of over 150 hours of video tutorials; and 100+ hours of practice test material. How soon you can complete the course is dependent on several factors such as the amount of time you can dedicate to the course each week, and how quickly you absorb information. Revision for each exam will take a minimum of 2 weeks. We recommend you spend at least 10 hours on each course per week to be able to finish it within the six month time allowance. You will have full access to the course material and resources for 6 months and must take your exams within this period. As there are six courses in total, you should aim to finish one course per month or less. The CompTIA IT Fundamentals course can be completed within 10 days or less. Don’t forget this is an intensive boot camp course. You’ll need to put in the hours to finish it in time.

 
What do I need?
 
Your course can be done from any where in the world. If you decide to move to a different city or even country, you can continue with the course from wherever you are. All you need is either a desktop computer, laptop, tablet, smart phone, and an internet connection.
 

Learn more about the CompTIA Network+ certification as part of this course.

 
Course Features
 
With Hudson’s e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our learning system gives you all of the benefits of a live class at just a fraction of the cost. Courses include:
 
hudson-expert-instructor-led-training

Expert Instructor-Led Training

We only use the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

 
hudson-visual-demonstrations-multimedia-presentations

Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. We always focus on real world scenarios and skill-set development.

 
hudson-quizzes-exam-simulators

Quizzes & Exam Simulators

Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
 
This will allow you to gauge your effectiveness before moving to the next module in your course. Hudson courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

 
hudson-social-learning-networking

Social Learning & Networking

Hudson has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and staff, form study groups, engage in discussions in our [email protected] Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

 
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Flash Cards & Educational Games

Hudson knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

 
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Navigation & Controls

Hudson’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
 

Non-cancellation of course

 

Please note that this course is not covered by our standard 7 day guarantee/cancellation/refund policy.

Additional information

Payment options

4 monthly installments, 5 monthly installments, 6 monthly installments, Single payment