ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.
ITIL explained in 100 seconds.
- Video based course material
- 6 months online access
- Practice test included
- Course is accessible 24/7, 365 globally
- Earn 3 ITIL credits upon completion of course
- Exam can be taken at home online
- Includes official ITIL Service Transition exam fee
- Upon passing the exam, you will be fully ITIL certified in Service Transition
What’s included in this course?
This course bundle includes the ITIL Service Transition course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Service Transition – 31m
Topic A – Introduction to Service Transition
Topic B – Principles of Service Transition
Topic C – Service Transition Summary
Course 03 – Service Transition Processes – 3h 53m
Topic A – Planning & Support
Topic B – Change Management
Topic C – Service Asset & Configuration Management
Topic D – Release & Deployment Management
Topic E – Service Validation & Testing
Topic F – Change Evaluation
Topic G – Knowledge Management
Course 04 – Common Service Transition Activities – 35m
Topic A – Common Activities
Topic B – Common Activities Summary
Course 05 – Structure, Technology & Implementation – 57m
Topic A – Organizing Service Transition
Topic B – Technology Considerations
Topic C – Implementing Service Transition
Topic D – Structure, Technology & Implementation Summary
Course access period: 6 months online access
Salary and job prospect information
We use two excellent third-party resources to allow you to check your earning potential and job prospects before starting this course.
The first is IT JobsWatch, which allows you to check what employers are paying people on average with specific certifications, such as the one contained in this course. Click here and enter the name of the certification you would like to see salary information on.
The second is Payscale, which also does the above, but allows you to see what types of job titles are paying more based around the certification you enquire about. Click here and enter the name of the certification you would like to see salary and job title information on.
What career paths are available to me through this course?
- ITIL Assistant Manager
- ITIL Manager
- ITIL Process Consultant
- ITIL Consultant
- IT Service Manager
- Service Delivery Manager
In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well. If you have not already done so, you can find more information and erol on this course by clicking here.
How is this course taught?
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.
Learn how ITIL can be applied in the workplace.
How long will it take me to complete this course?
As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is approximately 6 hours. No matter what though, you will always have 6 months to complete your course and take your exam.
How do I book my exam?
When you’re ready to sit your exam, email [email protected] with your formal request to book your exam. We will then send you an email with instructions on how to complete the booking process.
What do I need?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.